Lowell's

Lowell's named the only RepairPal Certified shop in Lexington

Only one day after winning a Readers' Choice Award as Lexington's Favorite Auto Repair Service, Lowell's has also been named Lexington's first and only RepairPal Certified repair shop.

RepairPal is an online service designed "to provide drivers with the most accurate, unbiased, and useful car ownership information available". In other words, RepairPal helps consumers find the very best automotive service.

The RepairPal Certified designation means that we meet or exceed RepairPal's rigorous standards for customer satisfaction, employee training, fair prices, and quality work.

As is the case with all of our awards over the years, this designation also belongs to our incredible customers. Over 30 recent customers were kind enough to give us very positive reviews. (Thank you so much!)

You can read RepairPal's profile of Lowell's to learn more.  Lowell's received a 95.8% overall rating on the RepairPal Quality Index. 

We're honored and humbled by this recognition, and we'll work diligently to earn your continued trust and respect. 

Lowell's wins 2014 Readers' Choice Award

For the eighth time - including each of the past six years - Lexington Herald-Leader readers have voted Lowell's their "Favorite Auto Repair Service" in the 2014 Readers' Choice Awards.  

We also came in second place in the new "Favorite Oil Change" category. 

We are humbled and honored to have the support of our wonderful, wonderful customers. We are also very grateful to have such thoughtful and skilled employees. We promise to keep improving our service to keep deserving your appreciation.

Lowell's won the Repair Service category even when matched up against other great finalists who have national backing, multiple locations, and who service multiple vehicle brands (Tire Discounters and S&S Tire).

In addition to the past six years, Lowell's was also the top pick for Herald-Leader readers in 2007 and 1994 - to our knowledge, that's every time the auto repair category has been up for voting.

Thank you so much,
Rob, Suzanne, and your Friends at Lowell's

Lowell's selected for Angie's List 2013 Super Service Award

Lowell's wins Angie's List Super Service Award for Auto Repair in Lexington

We are extremely humbled by the awards that customers have chosen for us over the years.

We have won 7 Readers' Choice Awards from Herald-Leader readers as Favorite Auto Repair Shop. We've also won 9 Ace Magazine Best in Lex Awards as Favorite Mechanic.

Now we are pleased to add a new award to that great list!

Lowell's has earned the Angie's List 2013 Super Service Award for the outstanding things our customers have said about our service on Angie's List. 

Not all online reviews are equal. Angie's List collects reviews from real people on a variety of services, including reviews of auto repair service in Lexington.

According to Angie's List, “winners of this award have met strict eligibility requirements, which include an 'A' rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.”

“Only about 5 percent of the companies Lowell's competes with in Lexington are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

We are so honored to serve great customers and to have had those customers make this award happen for us. Thanks for all of the wonderful things you say and do for Lowell's!

Lowell's wins 2011 Best of Lex Award

Thanks to your generous votes, Lowell's has been chosen "Best Fear-Free Mechanic" in Ace Weekly's Best of Lex 2011.

This is the ninth time Ace readers have voted us Lexington's best mechanic, and we are deeply grateful that you have honored us once again.

And be sure to check out all of this year's Best of Lex winners.

 

Lowell's wins 2011 Readers' Choice Award

For the fifth time, Lexington Herald-Leader readers have voted Lowell's their "Favorite Auto Repair Place" in the 2011 Readers' Choice Awards.  

We are humbled and honored to have the support of our wonderful, wonderful customers. We are also very grateful to have such thoughtful and skilled employees.

Lowell's won the category even when matched up against other great finalists who have multiple locations (S&S Tire) or who service multiple vehicle brands (our friends at Auto Tech).

Lowell's was also the top pick for Herald-Leader readers in 2010, 2009, 2007, and 1994 - to our knowledge, that's every time the auto repair category has been offered.

Thank you so much,
Rob, Suzanne, and your Friends at Lowell's