Lowell's

Will Creative Cities Matter?

Lexington hosted the third installment of the Creative Cities Summit late last week (previous editions were in St. Petersburg in 2004 and Detroit in 2008), and the event was headlined by internationally-recognized experts in urban growth and vitality: Charles Landry, Rebecca Ryan, Richard Florida, and Bill Strickland, among others.  

 The event drew participants from across North America, but most of the attendees seemed to be from Lexington.  And while Lexington was not the central focus of the event, our city naturally entered into many of the conversations.

In the wake of the event, a vigorous local debate emerged about whether Creative Cities was significant for our city.  What's intriguing is that much of the debate is occurring between folks who normally get along.  And much of the negative criticism is coming from folks that I like and respect (see here, here, here, and here), and who aren't typically curmudgeonly.

That criticism has led to head-scratching - and, at times, indignance - from those who felt that the summit was a worthwhile, transformational, and enlightening experience.  

And that leads us to an interesting - and telling - distinction: Most of the attendees of the summit seemed energized by the discussions and the ideas which emerged from Creative Cities; Most of the criticism came from those not in attendance.  

* * *

There seem to be three basic criticisms of Creative Cities:

1. It was too exclusive.  This criticism usually centers around conference participation: who was invited, who wasn't, and the perceived snobbery of some of the attendees.

2. It was too expensive.  This criticism focuses on the $199 registration, and whether the scholarships to the event were adequately publicized.

3. It was too much talk (and much of that talk was self-involved drivel).  This criticism takes multiple forms, including:

• The conference was too self-involved and self-congratulatory, and prioritized self-help and good feelings over substantial change.
• It glorified out-of-town gurus who repackaged the obvious while angling for their next consulting gig.
• It didn't involve enough meaningful action, and thus amounted to a vacuous echo-chamber of do-nothing happytalk.

As an attendee of the summit, I find a kernel of truth in all of these criticisms.  But I don't think that any of them are completely fair, and none are particularly helpful in crafting a better future for Lexington.  

I have to admit I'm not all that patient with the 'exclusive' or 'expensive' arguments.  Everyone was invited; everyone had a chance to participate.  While the price of the event was problematic for many, it was far cheaper than similar events with participants of this caliber.  Events like this cost a lot - and high-quality speakers, food, and facilities are necessary to draw a national audience.

What concerned me the most about these critiques was that the perceived exclusivity or expense of the event often became an excuse for dismissing the good ideas which arose there: A good idea is still a good idea, even when someone has to pay to hear it.  

And if the criticisms of conference ideas are based upon bruised egos and hurt feelings, then I've got zero patience for that.

I'm much more sympathetic to the 'too much talk' reasoning.  

Before I bought Lowell's, much of my corporate life was spent in the company of very skilled consultants: research consultants, design consultants, business strategy consultants.  

There was a predictable part of nearly every consulting engagement where the consultant would suggest that hiring them for another engagement was part of the solution to the problems we hired them to resolve - "The way you fix that is to hire me again!".  Consultants always position themselves for doing more consulting.

We did get to see that angling-for-the-next-gig routine with some consultants at Creative Cities.

And admittedly, there was a little too much excitement over slick ideas and catch-phrases, and not enough thought about the hard work needed to truly transform Lexington for the better.

But that hard work isn't what a conference is for: The summit was for learning and for exchanging ideas; the hard work comes after.

* * *

The structure of the conference didn't help its perception - especially on Twitter - for those who didn't attend.  In the process, I think some of the shortcomings of Twitter for civic conversations like these were exposed.

The most compelling (and, presumably, highest-paid) 'keynote' speakers addressed all participants at the same time.  For these speakers, attendees usually tweeted about the same inspiring messages, giving rise to the echo-chamber perception.

For instance, when Bill Strickland spoke at the end of the conference, many non-attendees mocked his 'poor people should be considered assets, not liabilities' line.  They seemed to say What fool would pay to hear something so blatantly obvious?  

But Strickland had spent several emotional minutes demonstrating how attitudes, institutions, and architecture in his native Pittsburgh neighborhood treated poor people like liabilities.  At the same time, he had shown how he had successfully used beauty and light and architecture and respect to transform his home neighborhood by treating poor people like assets.

When those present tweeted the 'assets' line, they were truly moved and inspired by Strickland's story and context.  Those outside the venue only saw vacant platitudes.

This same pattern repeated itself again and again throughout the other keynotes: The rich, compelling images and backgrounds and stories couldn't traverse Twitter effectively; only the catchiest (and apparently empty) phrases made it out.

In between keynotes, there were 4 simultaneous breakout sessions.  While the breakouts weren't as inspiring (or 'tweet-worthy'), they were far more practical and hands-on about the mechanics of transforming a city for the better.  They were - for me - the most beneficial part of the conference.  I learned about:

• Detroit's strategies for reviving long-neglected neighborhoods, building-by-building and block-by-block.
• How Toronto and Portland are funding and implementing inspiring, for-profit social innovation initiatives which pull people and neighborhoods out of poverty and make their cities more livable.
• The model Massachussetts' Creative Economy Director uses to get tangible economic development successes in arts, software, design, video games, and music.

From the discussions around my table, other Lexingtonians learned even more from the sessions I wasn't able to attend.  We also talked with people on the ground in Atlanta, Des Moines, and San Antonio about their experiences in their cities.

Because I was so busy listening and taking notes, I was much less occupied with getting the word out on Twitter.  I saw this effect repeated with other attendees, as well.

So the resulting Twitter stream was decidedly biased in favor of the least-important, most self-helpy kinds of messages, while the deeper, more important insights went relatively silent.  

And I think that is the source of the skepticism and derision from those 'out-of-the-room', while those 'in-the-room' were decidedly enthusiastic about how the event played out.

***

Will the Creative Cities Summit matter to Lexington?

It is far too early to tell.  It will take time, work, and discipline to realize the vision that many of us had leaving the summit.

Should the Creative Cities Summit matter to Lexington?

Absolutely.

Seeing the innovations that other cities have applied in improving their quality of life is vital as we attempt to build a better Lexington.  We need that kind of cross-pollenation with our own innovative initiatives to ensure the best possible future for us and for our city.

For those who feel as though we need a lot less talk and a lot more action, then mark this coming Saturday 17th April on your calendar.  That is when ProgressLex is hosting the Now What, Lexington? 'unconference' at the Carnegie Center in Gratz Park.  

Now What? is explicitly geared toward generating tangible action from the ideas of the Creative Cities Summit.  Whether or not you attended Creative Cities, you should come to Now What? if you want to join with others to make Lexington better. 

Now What? will be tweeted, too.  But it will be better if you show up.  As we've seen, Twitter isn't always the most effective medium for conveying important ideas. 

It is free.  Everyone is invited.  We'll be doing things.  No excuses.

Read more of the continuing conversation about the Creative Cities Summit on Twitter with the hashtags #ccslex, #uncreatives, and #uncreativelex.  Read about the upcoming Now What, Lexington? unconference with the hashtag #nowwhatlex.  Full disclosure: Lowell's is a sponsor of Now What, Lexington?

To-Do List for Lexington: 7. Plan Well

(Part of the To-Do List for Lexington series.  Click here for an overview and links to the rest of the series.)

Last week, Lexington's Urban County Council deliberated on the projects the city would issue bonds for.  When we issue bonds, we are borrowing money from bond investors - Bonds are new debt that we will pay off at some point in the future to fund today's projects.

In that bond deliberation process, one word kept coming up: Streetscapes. 

The council has earmarked some $30 million in new bonds for four streetscape projects.  In addition to funding the ongoing project on South Limestone (whose ever-escalating price tag now stands at $17 million), the council will fund new streetscape projects on Cheapside, West Main, and West Vine for $12.7 million. 

All four projects are slated for completion by July 1st, 2010 - less than 7 months from now.

::

Barely two weeks earlier, the Mayor announced a $12 to $13 million shortfall in the current year's budget, noting that - after several previous rounds of cuts - the city would likely have to cut services to balance its budget this time. 

Yet, in this economically-strapped environment, the Mayor pushed for (and council approved) a disruptive $30 million spending spree to make streets look pretty.

Why the rush?  The World Equestrian Games are coming to Lexington in September 2010, and we must look our best for "the world". 

This is boosterism run amok: In the mad scramble to make Lexington 'pretty' for out-of-town visitors next fall, the city is simultaneously 1) spending $30 million to make streets look better, 2) incurring $30 million in new bond debt, and 3) destroying $90 million of economic value by disrupting local business operations. 

And the next 6 months promise to be even more disruptive, as the four separate street projects further entangle downtown Lexington.

In the face of financial crisis, massive spending on discretionary aesthetic projects - especially ones which disrupt commerce - seems wildly irresponsible.  It is the urban equivalent of not being able to make the mortgage payment, yet getting a new loan to redesign the landscaping.

::

Last January, at the request of Lexington's Mayor, a group of citizens delivered a long-term vision for our city to the Mayor and to the Urban County Council.  Dubbed Destination 2040, the document outlined strategies and initiatives for maintaining "great city life in a productive rural paradise" for the next 30 years in Lexington.

I have previously written that I believe that Destination 2040 is destined to fail.  I make that assessment not because there is anything fundamentally wrong with the Destination 2040 vision, but because Lexington lacks the mechanisms and processes to realize such a vision.

::

Together, streetscapes and Destination 2040 provide a snapshot of Lexington's inability to implement strategic economic and urban development plans.

At the scale of decades, Destination 2040's objectives are too distant to grapple with in a systematic fashion.  It is too difficult to tangibly connect today's initiatives to the distant future.

At the scale of months, the scramble for streetscapes is ripped from a broader strategic context: Are these really the wisest investments for our city to make while facing a very distressed economic environment?  What emerges from such short-term focus is a series of disconnected, momentarily-important initiatives with spotty results.

Lexington needs t0 better connect its near-term projects to its long-term vision.  We need to invest in projects which fit within well-defined urban development goals.  We need to clearly articulate a coherent strategy for sustainable growth.

Lexington needs to learn to plan well.

Planning isn't very exciting to talk about, but it is critical that we do it well - especially when we are incurring public debt that we'll be paying back over several years.  So here are some thoughts on how Lexington can better plan its future.

Choose big, specific, near-term goals. 
Lexington needs to choose audacious goals, and then work diligently to make those goals happen.  Ideally, those audacious goals would connect to our long-term vision (such as that outlined in Destination 2040).  Then, instead of thinking in terms of months (like streetscapes) or decades (Destination 2040), we need to think in 3- to 5-year "chunks" and establish deadlines and accountability accordingly. 

Some examples:

• Aggressive growth of high-paying new jobs:  "10,000 net new jobs by 2014, adding $1 billion to the local economy".
• Dramatic increases in urban density through incentives which promote responsible infill and redevelopment: "10% greater residential and commercial density in downtown Lexington by 2015".
• Reclaim blighted areas of Lexington.  Encourage new growth and investment in those areas.  Capitalize on our originality: "Make the Distillery District one of Lexington's signature, must-visit places.  Target getting 20 stories about the District in national or regional media."

Don't just spend; make investments. 
Public money is a resource to be invested for public benefit, not a handout or slush fund to be spent.  We must evaluate discretionary public spending based upon what that investment returns (or fails to return) to the public. 

This was the massive failure of the South Limestone streetscape project - A simple analysis would have revealed the tremendous costs associated with closing a major artery to downtown for a year.

If we begin adopting an investor's mentality to urban development, we will ensure that our tax dollars are more wisely spent.

Invest selectively and intensively. 
To maximize the returns on Lexington's tax dollars, we should concentrate our investments in select strategic areas (job growth, for instance), and then allocate disproportionate amounts toward those investments.

This strategy yields two major benefits when compared to spreading public investment to multiple, disconnected projects. 

• It creates a self-imposed discipline on the ways in which we will spend public money.
• It lets us leverage previous investments, as concentrated cumulative investing can compound the desired effect.

Invest in factories, not fish. 
We can give someone a fish.  We can teach someone to fish.  Or we can invest in an infrastructure - "boat factories", if you will - to create the conditions in which they can reliably and efficiently feed millions.

Hopefully you get my metaphor.  If not, here's how my favorite charity, Acumen Fund, puts it with regard to generosity:

All too often, boosters promote one-time wins which give our city a short-term economic 'pop', but the hoped-for lasting effect never materializes.  Boosters usually hand us a dead fish.   Occasionally, they teach a few of us to fish.  That isn't enough.

When it comes to investing the public dollar, we must plan smart, sustainable investments - ones which keep growing and keep repaying the public for its investment many times over.  We need to identify gifts which keep on giving, and maximize our investments.  

::

By better connecting its short-term projects to its long-term vision, Lexington can begin to make smarter, more effective decisions about its future.  We can begin to invest public money wisely and productively toward crafting a better Lexington. 

Next: 8. Demand Accountability

What presenting to LFUCG is like

Prologue
It all started with a testy weekend exchange on Twitter with LFUCG council member Doug Martin.

That Twitter exchange started with me posting multiple sarcastic complaints about traffic and then morphed into a conversation on leadership. 

Throughout the day on Friday, I saw a series of 'tweets' on how bogged down Lexington's traffic had become.  As new street closures on West Main Street and Old Frankfort Pike were added to the long-term closure on South Limestone, traffic in many parts of the city came to a standstill.  This was exacerbated by a multi-vehicle wreck on Versailles Road Friday night.  Essentially, the entire west and south side of Lexington was impassable.

I then made my sarcastic assessment of the chaotic state of our streets.

Without going into details, CM Martin objected to my flippant tone, and urged me to complain less and lead more.  It was a point that he reiterated as other folks jumped into the conversation throughout the weekend.  I pulled back from the discussion - stewing a little that CM Martin felt I wasn't leading already. 

I should clarify that Doug Martin is one of my favorite council members.  He's engaged and approachable - by far the most active Twitterer in LFUCG - and he genuinely wants more citizen participation and a better city.  Although he and I frequently disagree on specific tactics that we should use as we approach the important issues in Lexington, I feel that we're on the same team. 

But as the weekend progressed I couldn't get over how he seemed to think I wasn't a leader.

::

Preparation
As I stewed about the conversation with CM Martin, I was simultaneously stewing about the state of our city's traffic.

I have written a few times about the streetscape project and the resulting impacts to downtown.   Most recently, I wrote about the "true costs" of the South Limestone project - lost customers, lost productivity, lost services - and estimated the total loss of business to be between $84 and $92 million, far in excess of the approximately $17 million being spent on construction.

Meanwhile, there seemed to be no sense of urgency at LFUCG about accelerating the project.

On Monday, I learned that the next LFUCG work session included a "Downtown Streetscape Update" on the agenda.  I decided that I would make a presentation on my findings - and perhaps demonstrate some "leadership".

Trouble is, I had never even been to council chambers, let alone participated in a meeting.  I asked my informal network of friends on Twitter, email, and South Limestone what I needed to do to make a presentation at the beginning of the session. 

And the responses I got were great, but a bit intimidating.  I only had about 24 hours to get my act together.

Citizens are only allowed 3 minutes to comment on issues on the agenda.  But other citizens can donate their time.  I figured that I had at least 10 minutes worth of material, which would mean that I needed 3 (or more) other folks to donate their time to me.  Everyone has to sign in before the 3 PM meeting starts.  Getting 3 other people to come to council chambers at 3 PM on a Tuesday is a daunting task.  

At the same time as I was searching for supporters, I was also trying to throw together a presentation.  I am a presentation perfectionist - I like to have every slide "just so", and I want to know precisely what I'm going to say with each slide.  (I'm the same way with writing, by the way.)  Normally, crafting a presentation that I am happy and comfortable with takes a week or more.

But I had one day.  Time to buckle down.

By early Tuesday, I had only one other person committed to showing up, giving me a grand total of 6 minutes.  I was beginning to think I'd have to miss this opportunity to present to council.  As I was preparing the presentation, I was also mentally noting the parts I'd have to slash if I didn't have enough supporters donating their time. 

But as my network kicked in on Tuesday afternoon, I saw that I'd have at least 12 minutes.

With that, I "locked in" the content of my presentation, and downloaded a few different versions of it to a thumb drive.  I didn't know which version of PowerPoint to bring (PP 2003 is the best bet).  I also didn't know if I'd have control of the 'clicker' to transition between slides (it turns out that I did).

::

Presentation
I showed up to city hall at about 2:45 PM, hoping to see my "supporters".  I checked in at the front desk by giving them my driver's license and getting a visitor's badge (a sticker, really).  Then, one by one, I started to see the other folks who were donating their time to my presentation.  There were 4 others, which should have given me 15 minutes - more than enough time for what I had to say.

I gave my thumb drive to the LFUCG's technical coordinator, and had a moment of panic - the thumb drive had an "autorun" file on it which the LFUCG computers saw as malware.  I was starting to look like I couldn't even load up the presentation.  After a reboot, we were able to transfer it, and the coordinator showed me the way to navigate through my presentation while up at the podium.

Mayor Newberry started the work session at 3 PM (sharp!), and public comment (for items that are on the agenda) is usually the first item.  But Tuesday was also the day that council recognized Lexington's Junior Fire Chief, and so council made time for that first.

Then, it was time for public comment.  Mayor Newberry called my name and, as I approached the podium, he mentioned that I had 12 minutes.  My mind scrambled a bit, as I tried to figure out where the other 3 minutes went.  Did someone not sign up?  Did they do so incorrectly?  Since I didn't know, and since I designed the presentation for about 10 minutes, I decided to go ahead without making a big scene.

I was atypically nervous as I approached the podium.  I'm normally a pretty confident public speaker, but I was shaking.  What was that all about? 

I've been suffering from a cold for the past few weeks, and the constant coughing has meant that I haven't been sleeping well.  On top of that, I didn't feel fully prepared - I didn't have every detail down pat.  Then, there was minute-gate.  And, finally, when my presentation showed on screen, it jumped ahead a couple of slides.

Streetscapes

View more documents from Rob Morris.

Then, I started talking.  My voice wavered a bit.  As I got a couple of slides in, I started to feel my normal presentation rhythm.  I usually flip through 6 to 10 slides per minute, and I was starting to get into the flow of the presentation.  And, yet, I was still shaking...

For the most part, the presentation flowed as I planned.  For the most part.  The least well-thought-out section (the one where I shared my Twitter conversation with CM Martin) was where I temporarily lost track.  I struggled for what seemed like an eternity, and then finally got control of the presentation again.

In the process of bungling that one section, I fear I may have given the unfortunate impression that CM Martin was some sort of "bad guy" in the South Limestone closure.  He most certainly isn't.  (Sorry, Doug.)

As I approached the end of my presentation, Mayor Newberry interrupted me.  "You have 30 seconds."  I felt like asking if I got more time because of his interruption.  But I knew that I had only 9 more rapid-fire slides, and I knew what I was going to say, so I charged ahead, wrapping up the presentation before he could interrupt again.

GTV3 Video of Presentation (My presentation starts to 6m 30s).

::

Post Mortem
As I sat down, a few of those around me quietly praised the presentation.  Mayor Newberry called the next speaker - who was actually one of my "supporters".  So I could have had 15 minutes after all.

As the council transitioned to their business, it wasn't at all clear that my presentation had any impact.  After I finished, there was no further discussion of South Lime, and no questions for me.

I knew I had some good points, but it wasn't clear that any of them had connected with the council members.  Then, several minutes after my presentation, CM Diane Lawless came by and told me how well I did.  But Diane is such a nice person that I wasn't sure her sentiments reflected the council as a whole. 

When the "Downtown Streetscape" item finally came up on the agenda, CM Lawless ripped into the way in which the South Lime portion was executed.  And then, an amazing thing happened.  One by one, previously staid council members chimed in with comments about the urgency of accelerating South Limestone.

First, CM Kevin Stinnett made a motion for getting an update on what it takes to speed things along.  Seconded (loudly) by CM Lawless, I then watched as CMs Jay McChord and Julian Beard reiterated their support for the motion.  

In the end, the presentation did connect with a large portion of the council, and - next Tuesday - the issue of jump-starting the South Limestone project is back on the docket.

GTV3 Video of Presentation (Council discussion starts at 1h 33m.  Takes a while, but it gets interesting).

The True Cost of South Limestone

The South Limestone streetscape project began with the closure of South Lime two months ago today, and the project is slated to continue for another 10 months.  Meant to better connect downtown with the University of Kentucky campus, the project includes the widening of sidewalks, the installation of bike lanes, and the underground placement of utilities.

When the project started, we wrote about the chaotic process of closing the street and about the need for practical planning and design on South Lime and other urban development projects.  How has the project evolved since then?

Not well.

Severed Artery
The closure dramatically impacted traffic patterns between downtown Lexington and the south side of our city, resulting in gnarled traffic on a number of alternative routes to downtown.  At various points in the project, intersections with cross-streets (High, Maxwell, and Euclid) have also closed with little notice, adding to confusion and gridlock for downtown commuters and shoppers.  In effect, the closure of South Limestone has walled off downtown from Lexington's south side.

Several businesses along South Lime have struggled to cope with the substantial loss of customers and the physical disruption of their businesses.  Last week, Joe Graviss, the owner of the McDonald's on South Lime, pleaded with Lexington's Mayor and Urban County Council to add extra shifts or more workers to speed the project.  

City officials responded that extra shifts will not accelerate the project.  The project's manager noted that the city's concrete supplier closed in the evenings and that local utilities were already providing personnel to assist with the location and relocation of utility lines.  At one point, he admitted that he had no ideas for speeding the South Lime project along.

Vice Mayor Jim Gray - the CEO of Gray Construction and the only councilmember to oppose the project - countered the project manager's claims.  "It would be wise of us not to be extravagant in describing the difficulties of this project...  With 2000 projects under my belt, I've never seen a project that couldn't be improved or accelerated."

At this point, most elected leaders and city bureaucrats seem unprepared to take significant action to accelerate the South Limestone streetscape project.

That's because they have been thinking about the impacts of South Lime on the wrong scale.

Estimates on the price of the South Lime project vary, but the early $5.2 million estimate has ballooned to somewhere between $13.1 and $17 million.  The newer, higher price was partly meant to help expedite the project. 

But, as we'll see in a moment, that price far underestimates the true cost of the project to our city, our economy, and to our future. 

South Limestone's closure is not a mere inconvenience - it is a severed artery that is bleeding the life from downtown.  It demands an urgent response from our leaders.  The cost to the city is too dear to delay action, especially in this difficult economy.

Disruption: Anecdotes and Hard Data
A number of weeks ago, on the first day that the High Street intersection with South Lime was closed, I worked in my office and overheard two different customers from the south side of Lexington talk about the enormous problem of getting to our downtown shop - the confusion from suddenly closing the High Street intersection had made traffic especially difficult to decipher.

Then, we had an elderly customer from Nicholasville make an appointment for the next day, asking for directions on how to get to the shop with all of the construction.  Concerned about getting lost, she decided to do a dry run the day before.  After experiencing the jams, diversions, and delays, she called back and canceled her appointment.

Last month, I talked with another downtown business who is in our same industry.  They were scratching their heads about why their August business "fell off a cliff".  I talked with them again last week, and their business was still much slower than usual.

Yesterday, a regular customer who owns a shop in Festival Market came into Lowell's and opened the discussion with a flat "Business sucks".

When I started hearing these anecdotes, I began to think that the impacts of the South Limestone closure extended far beyond South Lime.  I wondered about the effects of South Lime as a customer deterrent for our business:

• How many of our customers come from the south side of Lexington?
• How many of those south-siders might have chosen to stay away from "the mess" downtown?
• What could that data tell us about the impacts to all of downtown Lexington?

And what I saw in the data was astounding and troubling:

• About 30% of our customers come from ZIP codes which would use Nicholasville Road (which turns into South Limestone) as the primary corridor to downtown
• Since July 22nd - the date of the closure - we have lost one third of the business we'd normally expect from those ZIP codes.  By comparison, the rest of Lexington is relatively flat or growing.
• The net of this was a loss of 10% of our sales (and a much bigger hit to our profitability) directly attributable to the South Lime closure.

I disclose these facts not as a woe-are-we pity party, but as a fact-based assessment of how "the mess downtown" affects one downtown business.  Our business is a relatively healthy, well-respected business with incredibly loyal customers (Last week, we won "Best Honest Mechanic" from Ace Weekly readers).  And, still, the closure of South Limestone accounted for a loss of a full third of south-side customers.

Ripple Effects
Can we extrapolate from just one business to the whole of downtown?  Not with any degree of certainty.  But my conversations with other business owners make me believe that my business' experience with the South Lime closure is not exceptional.  Admittedly, not every downtown business is as impacted by traffic disruptions, but most are impacted in some fashion: lost customers, lost productivity, supply chain delays, etc.

Hard data for downtown Lexington is difficult to come by.

• Just how much of Lexington's $11 billion economy takes place downtown?
• Which businesses depend upon the smooth flow of traffic?  To what degree?
• How many of their customers / employees / suppliers come from the south side?

Depending on the assumptions used, the estimate of impacts to downtown can vary wildly.  Our best "conservative" estimate?  Downtown Lexington loses about $360,000 each business day that South Limestone is closed.  (Depending on our assumptions, the estimates ranged between $275,000 and $600,000 each day.)

That translates to between $7.0 to $7.7 million in lost business every month, or between $84 and $92 million for the year-long duration of the South Limestone project.  That's around 700 to 1000 jobs which could evaporate from downtown Lexington, especially as the closure drags on.

Are these numbers absolute?  Not by any means.  But they do provide a ballpark idea of the true cost of the South Limestone project. 

Much of the focus on the costs of South Lime have focused on either a) the direct taxpayer costs ($17 million) or b) the costs to businesses on South Lime.  And while those South Limestone businesses deserve special attention for the degree this project impacts them, our estimates suggest that our leaders and our community have been thinking about 'cost' on the wrong scale.  There is a much bigger, much more urgent cost which must be addressed.

The irony of South Limestone - as the cycle of lost customers, declining businesses, lower employment, and more lost customers continues - is that the project may well end up strangling the very downtown that the streetscape is meant to connect with.

Our leaders frequently assert the necessity of a vibrant, livable downtown.  It is time for them to live up to their words. 

With the South Limestone closure, they must now choose: Will they continue to choke off downtown from a significant portion of the city, or will they act with urgency and extraordinary effort to accelerate and improve the project?

Their actions now will determine whether the prediction from our Chaos post will come true:

"And the results of the chaos are easy to predict.  Confused commuters and shoppers stay away from 'the mess' downtown.  Downtown businesses die.  And, after fits and starts, Lexington ends up with a beautiful street.  To nowhere."

Time to choose.

The Spotlight Effect

There's an old saw in business: "That which gets measured gets results". 

I have to admit I've always been a bit dismissive of that saying (usually attributed to the late business guru Peter Drucker).  In corporate life, I saw plenty of things that were measured which didn't get results.  The mere act of measuring something accomplishes nothing if effort doesn't also go into improving that 'something'.

But a couple of events over the past few weeks has me thinking about what does get results. 

Newtown Pike Extension
The first event was the much-acclaimed burial of utility lines along Lexington's Newtown Pike extension.  After Graham and Clive Pohl (of Pohl Rosa Pohl Architects) highlighted the discrepancy between the pretty artists' renderings of the extension and the actual plans for the construction that was about to begin.  Instead of the beautiful, pristine streets promised in the renderings, the extension would have been littered with utility poles and power lines.

LFUCG engineers cited the high relative cost of burying the utilities, estimating that putting them underground would add nearly $900,000 to the project's cost.

Since the extension will be a kind of "gateway" into Lexington, there was an outcry from many on the Urban County Council about how important it was for us to look good for visitors.  Our Vice Mayor was quoted as saying "We'll never get a second chance to make a first impression."  Local columnists and Lexington's online community jumped on the issue as well, and it snowballed.

Within a couple of weeks, city leaders lined up with Kentucky's Governor to announce that they had found the extra funds to put the utilities underground in the Governor's contingency fund.

I have to admit, I support putting utilities underground, but am dubious of the "first impression" argument.  The utilities are currently slated to go underground only on the Newtown Pike Extension.  The existing stretch of Newtown will still have above-ground utilities.  So a visitor's true first impression will still be filled with wires and poles from I-75 to Main Street, as seen in this shot of Newtown from this afternoon.

The Treeds Experiment
The second event was a little closer to home.  In the Treeds Experiment, I decided take up a challenge from an Urban County Councilmember to see how long it took to get a response from LFUCG's Division of Code Enforcement.  So, last Friday - just before the holiday weekend - I sent an email to Code Enforcement about a lot next to our main building which had become overgrown with tree-weeds, or "treeds".  

At the same time I sent the email, I posted an outline of the experiment on my blog, along with pictures of the overgrowth.  And I pledged to chronicle the responses I got from the city. 

This past Tuesday, the city's contractors showed up to clear the lot - less than one business day after my email and post.  Pretty impressive by any measure.  Code Enforcement hasn't addressed all of the concerns I outlined (the main drain in the lot is still clogged).  But, to be fair, they have addressed most of the public safety issues which accompanied the blight in that lot.

On Twitter, a couple of folks brought up valid points.  Russell and Ann both pointed out that Treeds had an unfair advantage - because I talked about it publicly, that may have helped artificially accelerate the responsiveness of the city.  (Indeed, within hours of my initial Treeds post, a city employee commented that the experiment would 'fail'.)

The Spotlight Effect
These two events both benefited from the "spotlight effect": When the public's spotlight turns to a particular issue, and that spotlight begins burning intensely, 'normal' reactions and 'normal' timelines are no longer acceptable.

Russell and Ann were right: my experiment wasn't 'normal', and the average citizen shouldn't expect that kind of responsiveness.

And others would point out that the Newtown Pike Extension wasn't 'normal' either - it was a one-time event which utilized one-time funds.  We shouldn't expect city officials to move that quickly to fix an oversight or mistake.

But we should. 

Everyone should get prompt action on valid complaints.  Everyone should expect city leaders to fix their mistakes, to do the right things, and to do them quickly.

But we can't wait for our leaders to do the right thing.  We need to push them.  We need to build bigger, brighter spotlights, and we need to shine those spotlights on the things that matter. 

It is up to us.

Building a Spotlight
What does it take to build an effective spotlight?  I can't claim to be an expert, but here are some of my thoughts culled from the past few days and weeks (feel free to contribute your own in the comments below):

• We must be more vocal.  We tend to be indirect folks here in Lexington.  It is awkward and impolite to complain; it is much better for the other person to do what they should.  But they don't.  And we stew.  And nothing much changes.  

It is time for that to change.  As out-of-character as it may be for many of us, we need to become much more vocal about what is wrong and what we expect.  Only then can things improve.

• We must join our voices.  When one person calls a city department, they are a complainer.  When several people call - and are joined by bloggers, columnists, and media - that's a movement. 

And a movement is what dislodged the status quo of the Newtown Pike Extension.  We need more movements in Lexington with more voices working in concert.  We need to utilize our public platforms - Twitter, Facebook, blogs, and papers - to draw others to our cause.

• We must be more visible.  When one person calls one other person at LFUCG, there's no spotlight.  No one else knows about the call, and no one else can amplify the sentiments expressed there. 

One of the reasons that Treeds got such a rapid response was probably the 'publicness' of the experiment.  That visibility helped the amplify the spotlight and, in all likelihood, accelerated the response.

• We must measure.  This statement isn't about micro-measuring every detail of every issue.  It is about documenting who we talked with and what they said, and holding them accountable for their actions (or lack thereof). 

Any regular reader of my posts knows that I'm not shy.  They know that I'm not afraid to use my platforms to try to build a movement.  In the past few months, my blogging and writing has become fairly visible.  (And, for what it is worth, I've got some like-minded friends.) 

So if you need a spotlight, let me help you.  If you see blight around campus or around downtown, let me know.  If your business is suffering from the South Limestone road closure, let me know.  If you have a great idea for our city, let me know.  If you see a problem which needs fixing, let me know.

Together, let's be more vocal.  Let's join our voices with others who agree.  Let's be more visible.  And, then, let's hold people accountable.

I want a better Lexington.  One where businesses aren't squeezed out of their locations by poorly-planned year-long road closures.  One where our government operates much more transparently.  One where blight is quickly and effectively addressed.  One which has a real (and realistic) urban development plan for downtown.  One which has a thriving arts and business community.  One which leverages its past to build a brighter future.  One which will make my son homesick if he ever leaves.

If you want that too, then join me - or rather, have me join you.  Tell me what matters. 

And I'll do my best to help you build a spotlight.  Let's make a better, faster Lexington.

LexMob Update: Who's in?

It's been two weeks since South Limestone closed and since I suggested the idea to LexMob businesses up and down SoLime.  So how is the LexMob idea faring?  Have we made a huge difference to the bottom lines of the affected businesses?

In a word: No.

In two words: Not yet.

As an ad hoc effort, we usually decide the spot we'll mob for lunch that morning.  I usually send out a tweet proposing a time and place, and ask "Who's in?" 

So far in a typical LexMob, just three or four people show up.  A couple of times, the mob swelled to about a dozen or more.  And yesterday, I was the lone LexMobber.

These weren't really the overwhelming numbers I had hoped for, but are about what I expected as we get the idea of LexMob off the ground. 

Still, the LexMob experience has already been rewarding in a number of ways:

• I have gotten to meet a lot of great new people while LexMobbing.
• I have gotten a lot of exercise marching up and down Limestone (except in yesterday's monsoon).
• I have gotten a lot of encouragement from the local Twitter community and from the affected businesses.
• Lexmobbers (including me) have gotten exposure to great restaurants and stores that we would never have patronized if the closure hadn't happened.
• A few times, I've seen folks organize their own LexMobs
• I have gotten an inspiring, up-close look at how resilient and innovative other business owners are in the face of profound challenges.

And those rewards will keep me going back to SoLime businesses during the closure.

Where have we been?  Here's our list so far:

7/22, Lunch: Pazzo's Pizza Pub (4 LexMobbers)
7/23, Lunch: Sav's West African Grill (3 LexMobbers)
7/24, Lunch: Tolly Ho (14 LexMobbers)

7/27, Lunch: Tin Roof (3 LexMobbers)
7/28, Lunch: Han Woo Ri (Korean - 11 LexMobbers)
7/29, Lunch: Hanna's on Lime and Failte Irish Imports (8 LexMobbers)
7/29, Dinner: Pint Night at Pazzo's Pizza Pub (~4 LexMobbers)
7/30, Lunch: Pita Pit (2 LexMobbers)
7/31, Lunch: Sav's West African Grill (4 LexMobbers)

8/3, Lunch: Banana Leaf (Indian & Malaysian - 2 LexMobbers)
8/4, Lunch: Cloud 9 (1 LexMobber)

While I think all of these businesses need our help, I worry less about the popular campus hangouts (Pazzo's, Tolly Ho, Tin Roof) than I do the lesser-known and more out-of-the-way spots.

At Cloud 9 yesterday, I wasn't just the only LexMobber there - I was the only patron.  During what should have been their busiest hour, I was the only customer in the whole place. 

And - given its former 'dive' incarnation as the original Tolly-Ho and Wok 'n' Go (tucked behind Kennedy's Book Store) - it was a surprisingly great place.  Very clean.  Really nice ambience.  A very tasty special burger blend from Critchfield Meats.  Deep-fried hot dogs.  Beer-battered fries.  Unique and delicious 'flavor-blasted' soft serve ice cream.  Home-made mix-ins for ice cream treats.  Home-made frozen cheesecake.  I already want to go back.

Being the only customer gave me a chance to have a long conversation with the owner (Kurt Henning) about a variety of topics, including the South Lime closure.  He had no communication from the city about the closure - he heard details mainly through rumor.  He didn't know that the digging would go as far south on South Lime as it has.  He had no warning that the Euclid / Winslow / Avenue of Champions intersection with South Limestone would be completely closed.  And, he was surprised that the road in front of his shop (on Winslow, well off of South Lime) was being dug up as well.

And yet, Kurt was surprisingly resilient in the face of such a disruptive interruption to his business.  He's looking forward to when students get back on campus and business picks back up.  He's working to ensure good word-of-mouth (he does no advertising) about his business. 

And, sitting there as the only lunchtime customer in a great local establishment, I decided then and there to give him some good word-of-mouth.  (Did it work?) 

Don't go there - or to other South Lime places - because you feel sorry for them.  Go because they really are that good and because they deserve our business.

And, despite the extra inconvenience, time, and cost - I decided to continue LexMobbing South Limestone.

Who's in?

Pretty to Gritty: Thoughts on Lexington Streetscapes

Last week, Lexington's Downtown Development Authority held a "Downtown Improvements Public Forum" to share plans for renovating streetscapes along Limestone, Cheapside, Vine, and Main Streets.  (Controversial renovations on South Limestone are already underway.)  More 'open house' than 'forum', the lead agency for DDA's plans, Kinzelman Kline Gossman, had ringed the room with posters showing artists' renderings of what the streetscapes would look like and detailing guidelines for street and sidewalk construction. (Large PDF of the DDA streetscape plan here.)

Walking through the door, there was a telling moment.  There was an artist's rendering of what South Limestone would look like after the streetscape project was finished.  It was beautiful.  Except that it wasn't South Limestone.  The lone rendering of a South Limestone streetscape, while pretty, included non-existent buildings and storefronts.

Throughout my career, I've had the opportunity to manage relationships and to interact with numerous creative agencies: design firms, ad agencies, industrial designers, consultants, and the like.  I've had many opportunities to witness their creative processes at work.  I've also seen the common pitfalls of such creativity.  And Wednesday's open house struck a familiar chord. 

One of the most common pitfalls of creative work is to focus disproportionately on 'the pretty'.  'Pretty' is creative work in its purest, most idealistic form.  Pretty designs are often, as their name would imply, beautiful and inspiring.  And as long as inspiration is their primary goal, pretty designs can be useful.

But too often, pretty designs are seen as some kind of end point in the creative work.  After producing a a creative product, the agency - or, worse, their clients - see the work as complete.  They frequently choose not to get 'dirty' with the unglamorous implementation of the project.  Many design firms see implementation as too mundane, too pedestrian.  In their view, they should focus on the pure 'art' of their creativity; it is then up to the engineer, the website coder, or the construction foreman to do the arduous task of making the project match the pretty design.

And that is precisely the problem with pretty designs.

When the pretty design meets schedule constraints or cost constraints or other real-world constraints, it can fall apart.  When the engineer or construction worker runs up against physical realities, the pretty design often gets severely compromised, and becomes something considerably less pretty.

While pretty creativity gets accolades and awards, it usually only accounts for a small fraction (I'd guess 5 to 10%, based on my experience) of the real creative work on a project.  And that real creative work is what I would characterize as 'gritty' creativity: the practical, streetwise, action-oriented creativity which actually drives the project forward and finds creative solutions to real-world problems.  The success or failure of complex projects depends in great measure on how much 'gritty' creativity is employed within those projects.

The disconnect between pretty and gritty is the most common cause of failure in creative projects.

What I saw at the DDA's forum was an abundance of stylistic and architectural details.  They had detailed guidelines for how to design intersections and sidewalks.  They had beautiful renderings of what downtown streets could look like after the designs were applied.  They had very pretty designs for the future of our downtown.

But what was missing from the forum was any substantial gritty design work for the actual execution of the project.

In the wake of the uncoordinated and under-publicized closure of South Limestone for streetscape improvements, I - and many others in attendance - expected many more practical, gritty details about how the rest of 'Phase I' (Cheapside, Vine, and Main Streets) would be implemented.  Indeed, I had also hoped to find out more about how future phases would affect my business and those of my neighbors on North Limestone. 

The disconnect between ideal ("the pretty") and implementation ("the gritty") was troubling: Could we be headed for another South Limestone? 

In the South Limestone closure, many businesses seemed to have little time to prepare for losing a big chunk of customers for a year or more.  Commuters had little time to adapt to drastically altered traffic patterns.  While the city made some public parking available, that parking was a pedestrian-unfriendly 4 to 5 blocks away from some of the affected businesses.  In short, South Limestone needed some gritty design for the implementation and coordination of the project.

The pretty planning for downtown streetscapes has been underway for years.  But real-world work on Main, Vine, and Cheapside is slated to begin in just 3 to 4 months.  This short timeframe creates added urgency for understanding how the rest of the streetscape project will really work.  And the utter lack of gritty planning details in last week's meeting makes answers to the following questions even more important.

• Could all three streets, as with South Limestone, be completely closed?
• Which sections of which streets will be closed?  For what periods?  What is the planned sequence of closures?
• When can each business on the affected streets expect their businesses to be interrupted?
• How long will such business interruptions last?  What will those interruptions look like?  Where will they be most severe?
• How can we accelerate the project where business interruptions will be most profound?
• Can we sequence closures around business cycles?  Could retailers be least affected during the holiday shopping season?  Could work near outdoor cafés be completed by spring?
• How will the city or DDA assist businesses during the closures?  How will such assistance be more effective than what was done for South Limestone?  Targeted ad campaigns?  Special events?  Shuttle services from parking garages? 
• Will drivers need to find alternate routes (as with South Limestone)?
• What are the likely sources of project delay?  How will those be mitigated?
• What, precisely, are the future phases?  When are they slated?

To avoid the chaos that accompanied the South Limestone closure, the DDA and the city must begin mapping out the gritty planning of how this project gets executed.  And simply throwing such vital details to a construction contractor isn't acceptable. 

The streetscape project is certainly a pretty design.  But, if it is to be a successful urban development project - if it is to help us build a better, more vibrant city - then it must get much more gritty as well.